How can Pip help?
Answers to common questions, and a real person on the other end of the email.
Write to us
Tell us your iPad model, iPadOS version and what happened. Screenshots help a lot. We read every message.
support@palettale.comSubscriptions
How does the free trial work?
Both Premium plans start with a 7-day free trial, once per Apple Account. When the trial ends, the App Store charges the plan you picked unless you cancel at least 24 hours before the end. Without a subscription you keep using Palettale for free.
How do I cancel my subscription or trial?
On your iPad open Settings → your name → Subscriptions → Palettale and tap Cancel Subscription. You can also manage subscriptions on the web. Premium stays active until the end of the period you paid for.
How do I restore my purchase on a new iPad?
Sign in with the same Apple Account, open Palettale, go to the Me tab and tap Restore purchases. The Premium screen also has a Restore button.
Can I get a refund?
Payments go through Apple, so refunds are handled by Apple too. Request one at reportaproblem.apple.com.
What happens to my Premium pages if I cancel?
Your artwork stays in My Works and you can still look at it. Continuing to color Premium pages needs an active subscription. Free books stay free.
Coloring
Which iPads work with Palettale?
Any iPad running iPadOS 17 or later.
Do I need an Apple Pencil?
No, you can color with your finger. With an Apple Pencil you get pressure and tilt, and double-tapping the Pencil switches between the eraser and your last brush.
My color doesn't go where I want
With Inside turned on in the tool rail, each stroke stays inside the shape it starts in. Start the stroke in the area you want to fill, or turn Inside off to color freely.
How do I rotate or straighten the page?
Twist with two fingers to rotate; the page snaps to quarter turns. Tap the fit button at the top to straighten and re-center it.
Can I color my own drawings?
Yes. On the Home tab tap Import a page and choose Photos, Camera or Files. Palettale turns the picture into line art on your iPad.
Where is my artwork saved?
Only on your iPad, inside the app. It is included in your iPad's iCloud or computer backup. Palettale does not sync between devices yet, and deleting the app deletes your artwork.
How do I see the coloring tips again?
Go to the Me tab and tap Replay coloring tips.